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Warranty & After-sale Service

Warranty Period

All CNC controllers, servo drives and servo motors come with a 1-year standard warranty against material and workmanship defects from the date of delivery. Extended warranty service is available for customized projects upon request.

Compliance with Import Requirements

Our products fully comply with international safety and quality standards (CE, RoHS, ISO 9001), meeting the regulatory requirements of major target markets including the EU, the US, and Southeast Asia.

Localized After-sales Support

Domestically, we have established service networks in 7+ provinces (Zhejiang, Guangdong, Jiangsu, etc.), providing on-site maintenance within 48 hours. Overseas, we cooperate with authorized local partners in key markets to offer timely technical support, maintenance, and spare parts replacement, eliminating cross-border service barriers for our clients.

After-sale Service Process

01
Pre-sales
Free professional consultation for product selection, technical scheme design, and compatibility evaluation.
02
In-sales
We provide technical personnel to guide the commissioning process, ensuring the equipment is put into operation quickly.
03
Post-sales
24/7 technical support via phone, email, and video call; rapid fault diagnosis and spare parts supply within 48 hours for urgent cases.